Dear esteemed cake shop, I trust this message reaches you in good spirits. I must express my disappointment regarding my recent order for my mom's birthday. Regrettably, the cake arrived significantly late, well past the celebration's conclusion and bordering on the next day. While I comprehend that delays occur, the absence of communication from your customer service intensified our frustration. I implore you to take this matter seriously, as such occurrences could potentially influence demand, particularly in a market as competitive as yours. Thank you for your understanding.

2 Dec 2023