Visited tonight for dinner, cocktails and drinks and watch the AFL We arrived and requested a well placed vacant table (I have a permanent neck injury) and were told that it was only available for a group of four... Fair enough, so we were offered a less convenient placed alternative.. Edit: For clarity of others reading this The couple that requested the table we wanted said it was for 2... Absolutely not 4. this prompted our disappointment and subsequent review. The owner was fully aware we wanted to discuss last night, we asked the staff, who spoke excellent English, and we saw the response was give me 5 minutes. We actually heard your response.. After 20mins ( a full quarter of AFL) finishing entrees and drinks, it was obvious that we weren't going to be able to share the feedback, hence the review.. We have frequented this place for many years including under previous ownership of Grant, Bene lane cafe. The food is always good and this issue wasn't the staffs fault, the staff told us they were under direction from the owner. Congratulations on the family engagement, but as guests, please don't be dismissive of our feedback and what actually took place. We appreciate the offer of further discussion, but you declined our offer already. It would also appear that any other negative feedback from previous reviews has been similarly dismissed. Please use negative feedback as an opportunity for future business improvement, as it is, in our case, that was the intended purpose. Thankyou and all the best for the future. We graciously accepted this and before we even sat down, a couple (2 people) behind us requested the same table as we tried, and were seated without question. I queried with the waiting staff and the response was that it was the owners instruction. Given the owner was at the venue seated only a few metres away, I politely asked staff if she was available to chat so we could share some feedback on our experience. We could see the request relayed to her by the staff. We waited for 20mins, enough time to have some snacks and a drink each. Still no owner. She was more interested in sitting socially with friends/family and ducking in and out of the kitchen. Eventually we decided, given this experience and lack of interest to protect the customer service, to leave. I have frequented this venue for years and this experience has left us incredibly disappointed to the point we won't return. There are plenty of alternatives

25 May 2024